Lexus has placed first in J.D. Power’s 2009 Customer Service Index (CSI) Study, which looks at satisfaction among vehicle owners who visit a service department for maintenance or repair work over the first three years of ownership: Lexus ranks highest in customer satisfaction with dealer service in 2009—improving from fourth rank position in 2008. Lexus achieves an overall CSI score of 835 on a 1,000-point scale and performs particularly well in four of the five measures: service quality; s
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